Your privacy matters to us. This policy explains how Cooks Home Care LLC collects, uses, and protects your personal information — including your SMS opt-in data.
Cooks Home Care LLC is committed to protecting your personal information and your privacy. We operate in full compliance with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable federal and state privacy laws.
We collect information you provide directly to us when you use our website, contact us, or request our services. This may include:
| Type of Information | How It's Collected | Purpose |
|---|---|---|
| Full Name | Contact forms, phone calls | Identify and communicate with you |
| Email Address | Contact forms, sign-up | Send responses and service information |
| Phone Number | Contact forms (optional) | Phone/SMS communication if consented |
| SMS Opt-In Consent | Dedicated checkbox on web forms | Legal basis for sending SMS messages |
| Care Needs / Message | Contact forms | Assess and respond to service inquiries |
| IP Address / Browser Info | Automatically via website | Website security and analytics |
We use the information we collect for the following purposes:
Cooks Home Care LLC operates an SMS messaging program for appointment confirmations, reminders, scheduling updates, and customer support communications.
Consent to receive SMS messages is collected exclusively through a dedicated, unchecked checkbox on our web contact forms. The SMS consent checkbox:
✅ Is never pre-checked
✅ Is separate from all other form checkboxes
✅ Is not required to submit the form
✅ Contains a full disclosure of message types, frequency, and opt-out instructions
✅ Links to this Privacy Policy and our Terms & Conditions
| SMS Program Detail | Information |
|---|---|
| Program Name | Cooks Home Care LLC SMS Notifications |
| Message Types | Appointment confirmations, reminders, scheduling updates, care support |
| Message Frequency | Varies based on appointment schedule and service usage |
| Opt-Out Keyword | Reply STOP to unsubscribe at any time |
| Help Keyword | Reply HELP or call (813) 575-3924 |
| Message & Data Rates | May apply — contact your wireless carrier for details |
| Minimum Age | 18 years or older |
| Carrier Liability | Carriers are not liable for delayed or undelivered messages |
| Data Sharing | SMS opt-in data is NEVER shared with third parties for marketing |
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security assessments.
While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our site.
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. Cookies do not contain or store your SMS opt-in data.
You have the following rights regarding your personal information:
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. Our SMS program requires participants to be 18 years of age or older.
If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected] and we will take steps to delete the information promptly.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Linking to a third-party site does not constitute an endorsement of that site or its privacy practices by Cooks Home Care LLC.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make changes, we will update the "Effective Date" at the top of this policy.
We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Our team is happy to explain how we protect your data. Reach out anytime.